Privacy Policy & Disclaimer

We are committed to providing our visitors with a web site that respects their privacy. This page summarises the privacy policy and practices on our web site.

We do not automatically gather any personal information from you, such as your name, phone number, or e-mail address. This information is only obtained if you supply it voluntarily, usually through contacting us via e-mail, or registering in a secure portion of the site.

Any personal information you do provide is protected under the Privacy Act 1988 (Cth), Information Privacy Act 2000 (Vic) and the Health Records Act 2001 (Vic). This means that, at the point of collection, you will be informed that your personal information is being collected, the purpose for which it is being collected and that you have a right of access to the information.

When you visit this web site, our web server automatically collects a limited amount of information essential for the operation and security of our web site and any other sites that reside on the server. Some of this information (eg, browser type) does not identify who you are. Other information, such as your Internet Domain name or Internet Protocol (IP) address, are may identify you depending, in large part, on the naming standards followed by your Internet service provider. You may wish to ask them about their policies and practices in this regard.

We do not use "cookies" to track how our visitors use the site. If "cookies" are enabled to facilitate your transactions, we will first inform you.

Visitor information is not disclosed to anyone except Mercy Health personnel who need the information, eg, to respond to a request.

This web site contains links to other sites. We are not responsible for the content and the privacy practices of other web sites and encourage you to examine each site's privacy policy and make you own decisions regarding the accuracy, reliability and correctness of material and information found.

For more information about our policies or about our web site in general, please contact by email: or telephone: 1300 988 450.

Click here to download the privacy policy document.